Frequently asked questions
Plain answers. If yours isn't here, ask us on the call.
Frequently asked questions
Getting started
Who is this for?
Owners of small and mid-sized businesses, Hyderabad first, who get enquiries on WhatsApp, Instagram, portals or a website and can't always reply quickly.
How much of my time does it take?
About 30 minutes for the first call, a short review of the messages before launch, and a few minutes a month to read the report.
Is this a course or a software licence?
Neither. It's done for you: we build the automation, connect it to your tools and look after it every month. You don't need to learn anything technical.
Do I need to change my phone number or software?
No. We work with your existing WhatsApp Business number, calendar and tools. If something needs connecting, we set it up with you and you keep full ownership of every account.
Is the first call really without obligation?
Yes. It's a 30-minute conversation about how enquiries reach you. If we're not the right fit, we'll say so.
How it works
Will customers know it's automated?
Your first reply can say that it's an automatic acknowledgement, and we recommend being open about it. Every message is written with you, in your tone, and a person from your team takes over whenever a conversation needs one.
What if it sends something wrong?
You approve every message before launch, so the workflow only sends what you've already read. If something does go wrong, Loop Care means we look into it, fix it and tell you what we changed.
Can I change a message after launch?
Yes. Small changes are part of Loop Care. Tell us what you want to change, and we update it and confirm with you.
What is built today?
The n8n booking back end is sandbox-tested; the chat front end is scripted. Every workflow is built and tested for your business before it goes live.
Do you offer an AI receptionist or voice agent?
We're also designing an AI receptionist. It isn't available yet, and we won't sell it until it is built and tested.
Data and privacy
What happens to my customers' data?
It stays yours. We act as your processor under India's DPDP Act, collect only what the workflow needs, and never message anyone who hasn't contacted you or agreed to hear from you.
Do you sell or share my customers' details?
Never. Your customers' details are used only to run your workflow, under a written processing agreement with you.
Where is the data stored?
In the tools you already use, plus the n8n workspace that runs your workflow. We tell you exactly where during the build and keep the data to what the workflow needs.
Pricing and contracts
What does it cost?
Pricing is on request: we quote after a 30-minute call, once we know your channels, branches, languages and tools. See the pricing page for what each plan includes.
Is there a long contract?
Loop Care is billed monthly in advance, and you can cancel with 30 days' notice. The workflows built for you are documented so you're never locked in.
Are there other costs?
WhatsApp platform and message fees are passed through at cost, with no mark-up. Fixing your website isn't included. We list everything in your written quote.
Languages
Which languages can the messages be in?
English, Telugu and Hindi. We write the messages with you, and a native speaker checks them before anything goes live.
What if a customer writes in a mix of languages?
We plan for it with you: the workflow can reply in the language you choose as the default, and hand the conversation to your team when it needs a person.
Let's map your workflow.
Thirty minutes. We'll show you where enquiries slip through, and what we'd fix first. If we're not the right fit, we'll say so.
If it's not a fit, we'll say so